Question 1

Where can I find my group code?

Accepted Answer

You get the group code from your nursery, school or sports team. Contact us at post@lavandre.no if you need help.

Question 2

How do I reset the password on my user?

Accepted Answer

If you are logged in as a user and do not remember your password, it is possible to reset this. Click on the "Log in" button and then select forgotten password (glemt passord) and follow the instructions. You will then receive a link to your registered e-mail which makes it possible to reset the password.

If you do not have access to the email address the profile is registered to, we unfortunately have no way of regaining access to your account. This policy is intended to ensure that La Vandre accounts do not fall into the wrong hands.

Question 3

How do I change my email address?

Accepted Answer

The email address can be changed under settings.

Question 4

How do I change my profile picture?

Accepted Answer

You can change your profile picture under settings (person icon on the menu bar). Just click on your profile picture and follow the instructions.

Question 5

How do I find ads I've liked?

Accepted Answer

You can find ads you have liked by pressing the heart symbol on the menu bar.

Question 6

How do I create a new ad?

Accepted Answer

To create a new ad, just click on the “+” button in the menu bar. Here you can add pictures, title (tittel), description (beskrivelse), price (pris), size (størrelse) and choose which of your groups (gruppe) the item should be posted in.
You can also select if you are giving the item away for free (gir bort) or if you are looking to buy (Ønskes kjøpt)

Finally, you choose the categories that best suit the item to be sold.

Question 7

How can I delete or change an ad I have posted?

Accepted Answer

If you want to change or delete an advertisement you have posted, go to your profile on the menu bar, find the advertisement to be changed. Here you can choose to change or mark sold. If you want to delete the ad, click on the three dots at the top right and select "Delete ad".

Question 8

Jeg mottar ikke varsel om nye meldinger

Accepted Answer

For å få varsel om nye meldinger må du tillate varslinger i telefonens innstillinger. Dette gjøres enkelt her:

iPhone: 
Gå inn på telefonens innstillinger > Varslinger > La Vandre >

Android: 
Gå inn på Innstillinger > Apper> La Vandre>

Question 9

How do I switch between my groups?

Accepted Answer

If you are a member of several groups, you can easily switch between them from the drop-down menu on the home screen. You can also add more groups here.

Question 10

How do I pay for items I have purchased?

Accepted Answer

You agree the settlement method yourself with the seller, but we recommend using Vipps as a means of payment.

Question 11

I can't access my photos, what do I do?

Accepted Answer

To access all the photos on the phone, you must go to the phone's settings, find the La Vandre app, select "Photos" and then give access to "All photos".

Frequently Asked Questions